CUSTOMER CARE

STATEMENT

We are committed to minimising waste and avoiding overproduction by creating a considered balance between production and demand.

Our collections are produced in limited quantities, with many pieces made to order, allowing us to create more intentionally and reduce unnecessary excess.

Across leather, suede, wool, fur and faux fur, our focus is on considered craftsmanship and quality materials. Each piece is designed to transcend seasons, with a focus on longevity, quality and enduring wear.

 

MADE TO ORDER

Many PPEACHED pieces are made to order or produced in limited quantities.

For made-to-order pieces, please allow approximately 14 days for your order to be crafted and prepared for dispatch. Any specific lead times will be noted on the individual product page

 

NATURAL MATERIALS & CRAFTSMANSHIP

Each PPEACHED piece is individually crafted using carefully selected materials.

Due to the natural characteristics of leather, suede, wool and fur, subtle variations in colour, grain, texture and finish may occur from piece to piece. These variations are inherent to natural materials and contribute to the individual character of each garment.

Where leather or suede is dyed, slight variations in colour and finish may also occur between production batches and from the imagery shown online.

 

SHIPPING & DELIVERY

All orders are shipped via trusted express shipping partners.

Once your order has been dispatched, you will receive a shipping confirmation via email with your tracking details.

Shipping rates are calculated at checkout.

Once dispatched, please allow approximately 3–7 business days for delivery, depending on your location. Delivery times are estimates and may be affected by customs or circumstances outside of our control.

 

TAXES & DUTIES

International orders may be subject to local import duties, taxes and customs charges upon arrival in the destination country.

These charges are determined by local customs authorities and are not included in the product or shipping price. Any applicable duties and taxes are the responsibility of the customer.

 

RETURNS & EXCHANGES

We hope you love your PPEACHED piece. If you wish to request a return or exchange, please contact us within 14 days of receiving your order.

Items must be returned unworn, unused and in their original condition with all tags and packaging included.

As many of our pieces are made using natural materials, subtle variations in colour, grain, texture and finish are to be expected and are not considered faults.

Made-to-order, custom-sized and personalised pieces are not eligible for change-of-mind returns unless otherwise stated. This does not affect your rights under Australian Consumer Law in relation to faulty or incorrectly supplied goods.

Sale items are final sale unless the item is faulty or otherwise required by Australian Consumer Law.

Please contact hello@ppeached.com before returning an item so our team can provide return instructions.

 

ADDITIONAL RETURN  INFORMATION

Customers are responsible for return shipping costs for change-of-mind returns and exchanges. Original shipping costs, duties and taxes are non-refundable where permitted by law.

We recommend using a tracked shipping service when returning your order, as PPEACHED cannot be responsible for parcels lost in transit.

Once your return has been received and approved, your refund or exchange will be processed as soon as possible.

For faulty or incorrectly supplied items, please contact us at hello@ppeached.com with your order number and photographs so our team can assist you.

 

PLACING AN ORDER & ORDER CONFIRMATION

Once your order has been placed, you will receive an Order Confirmation via email confirming that we have received your order.

All orders are subject to acceptance and availability by PPEACHED. Once your order is ready for dispatch, you will receive a Shipment Confirmation with your tracking details.

As many PPEACHED pieces are made to order or produced in limited quantities, availability may vary. In the unlikely event that we are unable to fulfil your order, we will contact you as soon as possible and arrange a full refund.

PPEACHED reserves the right to cancel or refuse an order in the event of a pricing error, suspected fraudulent activity or where an item is unavailable. We may also contact you to verify information before accepting or dispatching an order.

 

CARE GUIDE

LEATHER & SUEDE

Leather and suede are natural materials and should be treated with care. Avoid prolonged exposure to direct sunlight, heat and moisture. If your piece becomes wet, allow it to air dry naturally. For cleaning, we recommend consulting a specialist leather or suede cleaner.

WOOL & FUR

To preserve the natural texture and appearance of wool and fur, avoid excessive moisture, direct sunlight and heat. We recommend professional specialist cleaning only.

FAUX FUR

Avoid excessive heat and prolonged compression to maintain the texture and appearance of faux fur. Please refer to the individual garment care label for cleaning instructions.

Read more about GARMENT CARE.